Tips for Submitting Better Support Tickets

Providing complete information helps our team investigate and resolve your request more quickly.

Include a Clear Subject

Good example:

Unable to login to ERP after password reset

Avoid:

Help!!

Describe the Problem Clearly

Include:

• What happened?
• What were you trying to do?
• What did you expect to happen?
• What actually happened?

Include Screenshots

Whenever possible, attach screenshots or screen recordings.

Mention the Environment

If applicable, specify:

• Production
• Staging
• Development

Provide Additional Information

If available, include:

• URL
• Browser
• Device
• Operating System
• Error message
• Steps to reproduce the issue

One Issue Per Ticket

Please submit one ticket for each issue.

This allows us to assign, prioritize, and resolve each request more efficiently.